Last updated: 24th August 2026

We understand that travel plans can change. This Cancellation Policy explains what happens if you need to cancel or reschedule a booked tour with Emotive Japan. By making a booking, you agree to the terms of this policy.

1. Cancellation or Rescheduling by the Client

If you need to cancel or reschedule your tour, please contact us by email at info [at] emotive-japan.com as early as possible. The date and time we receive your request will determine any applicable cancellation fee. All deadlines are based on Japan Standard Time (JST).

2. Cancellation Fees

Cancellation fees are based on the time remaining before the scheduled tour start time:

  • 8 days or more before the tour: Full refund
  • 7 to 4 days before the tour: 30% of the total tour fee
  • 3 days to 24 hours before the tour: 50% of the total tour fee
  • Within 24 hours of the tour start time or no-show: 100% of the total tour fee

3. Rescheduling

If you would like to move your tour to another date, we will do our best to accommodate your request, subject to availability. Requests made 4 days or more before the scheduled tour date may generally be rescheduled free of charge. Later changes may be treated as a cancellation under the terms above.

4. Cancellation or Modification by Emotive Japan

In rare circumstances, we may need to modify or cancel a tour due to severe weather, natural disasters, transport disruptions, illness, vehicle issues, or other safety concerns.

Whenever possible, we will offer an alternative itinerary or date. If we cancel the entire tour and no suitable alternative can be arranged, you will receive a full refund of the tour fee paid to Emotive Japan.

We are not responsible for additional travel costs such as flights, accommodation, or transportation booked separately.

5. Weather and Safety

Tours generally operate in light rain and normal weather conditions. If conditions are unsafe, we may modify or cancel the tour. If the tour can safely proceed and you choose not to participate, the standard cancellation policy will apply.

6. Refunds, Travel Insurance, and Contact

If a refund is applicable, it will be processed to your original payment method within 5–7 business days from the date we confirm the cancellation.

Please note that any transaction fees or differences caused by currency exchange rates during the refund process may be deducted from the refunded amount.

We strongly recommend that guests obtain appropriate travel insurance covering illness, injury, trip cancellation, delays, and other unexpected events.
If you have any questions, or need to cancel or reschedule your tour, please contact us:

Emotive Japan
Email: info [at] emotive-japan.com
Website: https://emotive-japan.com/